Global CX Company provided company employees with Covid kits during Omicron surge

CHELMSFORD, Mass., March 22, 2022 /PRNewswire/ — Harte Hanks Inc. (Nasdaq: HHS), a leading global experience company, announced that it has partnered with one of the world’s leading financial services companies to provide more than 300,000 home Covid-19 test kits. during the recent Omicron surge.

Additionally, Harte Hanks distributed over 60,000 Covid wellness kits, which included a range of items such as hand sanitizers, PPE masks and cleansing wipes, to their employees. Harte Hanks also developed and operated a 24-hour hotline to ensure client employees could receive wellness kits and Covid home tests quickly and efficiently.

According to Jeanne ShaunessyChief Client Officer, Harte Hanks was selected for the fulfillment and distribution program due to our unique ability to deliver a single-source, end-to-end solution from our new 400,000 fulfillment and distribution facility. square feet to Kansas City.

“Our client is a company that places the health and well-being of its employees at the heart of its values ​​and corporate culture,” says Shaunessy, Harte Hanks. “They were extremely concerned about employee comments that their employees were unable to obtain these tests at a time when Covid-19 was spreading rapidly across the country.”

To address these concerns, they needed a partner that could quickly deliver test kits directly to employees efficiently and quickly. “Due to the FDA certification of our Kansas City distribution and fulfillment center, we were able to partner with them to navigate and overcome the challenges they were facing. Shaunessy notes that Harte Hanks’ highly agile and flexible customer service was able to mobilize its teams to provide seamless delivery and support for both the testing and wellness kits.

Additionally, Harte Hanks’ existing relationship with the global financial services client ensured that it would be able to provide these critical documents while adhering to its high data security standards and employee confidentiality protocols.

“We have made significant investments over the past few years in our distribution and execution facilities,” says Pat O’Brien, managing director of fulfillment and logistics, Harte Hanks. “This investment has been a key driver of our growth, especially as customers seek partners who can help them overcome today’s supply chain, labor and distribution challenges that we meet today in all sectors.”

“The positive feedback from the client’s employees is a testament to the successful execution of this program,” says O’Brien. “It was incredibly gratifying to know that we could help them during this stressful time when their employees were especially concerned about the health and well-being of their families.”

About Harte Hanks:

Harte Hanks (Nasdaq: HHS) is a leading global customer experience company whose mission is to partner with clients to provide CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract and engage their customers.

Utilizing his unparalleled resources and award-winning talent in customer service, fulfillment and logistics, and marketing services, Harte Hanks has a proven track record of delivering results for some of the world’s biggest brands, including Bank of America, GlaxoSmithKline, Unilever, Pfizer, HBOMax, Volvo, Ford, FedEx, Midea, Sony and IBM, among others. Based in Chelmsford, MassachusettsHarte Hanks has more than 2,500 employees in offices across the Americas, Europe and Asia-Pacific.

For more information, visit hartehanks.com.

For media inquiries, contact: Jennifer LondonHart Hanks, [email protected]

SOURCE Harte Hanks, Inc.


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